LEGAL REFERENCE

How We Handle Your Account Data

This is our privacy policy — the page that tells you, in plain language, what pialabet collects when you open an account, why we hold it, and how...

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pialabet How We Handle Your Account Data

Our Privacy Posture, Spelled Out

We collect the data your account genuinely needs: your contact details, the wallet handle you link for DANA, OVO, GoPay or QRIS, the device you sign in from, and the lobby activity tied to your sessions. Where local law permits, we retain those records for the period regulators expect and no longer. We don't sell your details to third parties, and we

share with payment partners only what's needed to settle a transaction. If you're inside supported regions, you can ask us to export or erase your profile at any time, and we'll respond inside the windows this policy commits to.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Contact Paths

If something in this policy isn't clear, or you want to act on a data right, reach us directly through the channels below. Our privacy desk reads every message and routes it...

Privacy Inbox Email our privacy desk for data access, correction or erasure requests. Include the email tied to your pialabet account so we can verify you and respond inside the policy window.
In-Lobby Chat Open the chat bubble from your account header and ask for the privacy team. The agent will transfer your ticket so it's handled under this policy rather than general support.
Postal Notices For formal legal notices about your data, we accept written correspondence addressed to our registered office. Mark the envelope clearly so it reaches the privacy reviewer without delay.
PLATFORM TRUST SIGNALS

How We Keep This Policy Honest

Editorial trust signals that shape how this privacy policy is written, reviewed and updated over time.

Policy Owner

A named data protection lead inside pialabet owns this page. Every clause you read here has been signed off by...

Review Cadence

We revisit the policy on a fixed schedule and after any meaningful change to how the lobby, sportsbook or wallet...

Legal Sign-Off

External counsel familiar with Indonesia data expectations reviews material edits. That second pair of eyes keeps the wording aligned with...

Plain Language

We rewrite jargon into sentences you can read once and understand. If a clause needs a legal term, we explain...

Scoped Sharing

Partners receive only the fields a task requires. Payment processors see wallet routing data; analytics tools see de-identified session events...

Change Log

Each update lists what moved, what was added and what was retired. You can scroll the log to see how...

Consistent With Our Sibling Policies

This privacy page is one of several legal documents on pialabet. The notes below show how it lines up with the rest so nothing contradicts.

Terms of Service
Terms cover the contract; privacy covers the data. Where the two overlap on account closure, both pages quote the same retention windows so you never get conflicting answers.
Cookie Notice
Cookies are detailed separately, but the categories we describe there map exactly to the tracking section of this privacy policy, including how long each cookie family lives.
KYC Policy
Identity checks are governed by KYC rules; this policy explains the storage side — what verification fields we keep, where they sit, and when they're purged from active systems.
Payments Policy
Wallet handling for DANA, OVO, GoPay and QRIS is described operationally in payments and from a data angle here. Retention figures match between both documents.
Complaints Path
If a privacy issue becomes a formal complaint, the escalation steps in the complaints policy take over. The handoff point is named explicitly in both pages.
Marketing Preferences
Opting in or out of marketing is covered by your account preferences. This privacy policy explains the legal basis we rely on once you've made that choice.
Security Statement
Our security statement describes the controls; this policy describes the data those controls protect. The two read as a pair rather than competing summaries.
SERVICE CONTEXT

What Defines This Policy Page

The structural elements you'll see as you scroll — each one shaped to make the privacy content easier to act on rather than just read.

Section Anchors Jump links at the top let you skip straight to...
Last Updated Stamp A clearly dated revision marker sits near the title. If...
Defined Terms Box Words like processing, controller and lawful basis are explained inline...
Your Rights Panel A dedicated block lists what you can ask us to...
Retention Table A compact table maps each data category to a retention...
Contact Footer The closing block repeats the privacy inbox and postal address...

Privacy Questions We Get Asked

We collect your contact details, the wallet handle you link for DANA, OVO, GoPay or QRIS, identity verification fields required by law, and the session data your device generates while you use the lobby.

Active profile data is removed shortly after closure. Records we're legally required to retain — transaction history and verification artefacts — stay for the statutory period that applies in supported regions, then we purge them.

Only with partners who need it to deliver a service you've requested, such as wallet processors settling a DANA, OVO, GoPay or QRIS transaction. We don't sell your information and we don't share it for unrelated marketing.

Yes. Send a request from the email tied to your account to our privacy inbox and we'll prepare an export inside the response window this policy commits to, after verifying your identity.

Most fields can be edited directly from your account settings. For details locked by verification, contact our privacy desk and we'll update the record once you've confirmed the correct information in writing.

Your information sits on infrastructure governed by this policy and the contracts we hold with our processors. Where transfers happen across borders, we apply the safeguards expected for Indonesia user data.

Material updates trigger a notice inside your account and a refreshed date stamp at the top of this page. The change log near the foot lists exactly what moved so you can review the difference quickly.